The Group Managing Director, John Holt Plc, Dr. Christopher Ezeh has restated the company’s commitment to excellent service delivery to meet the needs and aspirations of its customers at all times.
Flagging off the 2019 Customer Service Week at the Group Head Office, the Group Managing Director said the week is another opportunity to say thank you to customers of the company. He assured that the company will remain committed to excellence in products and service delivery at all times.
In addition, he stated that we are also celebrating our staff that serve and support our customers every day. The week-long activity is geared towards motivating them to always treat customers as kings or queens, meaning the customer has every right to be listened to and respected. Every complaint should be viewed as a privilege, evaluated and rectified with appropriate action(s) taken.
Commenting on the Customer Service Week, the Group Head, Customer Engagement, Mr. Clifford Obanor, said the customers are the reason the company is in business and they will always come first in its product, process and service innovations.
“The loyalty and continued confidence of our customers to the organisation has enabled us to stay in business over the years. It is therefore appropriate for us to show our appreciation to them during this special week as we do every day,” clarified Obanor.
The Customer Service Week is a global event established by the International Customer Service Association. It is a week-long activity from October 7th – October 11th, 2019 dedicated to raising awareness on customer service and the vital role it plays in successful business practices. The chosen theme for this year is “THE MAGIC OF SERVICE”